TrustPilot

starstarstarstarstar Excellent

On-site dependability

On-site Delegate Feedback historical graph - STL

Ticketmaster UK Ltd
Systems Accountant

As always with STL, great content, teaching and facilities... have recommended within my company and another 6 people are on their way over the next month

Our training is better because we take more care. Here's how...

The graph depicts rising on-site delivery feedback, equating to rising client satisfaction & ROI. Many other factors are tracked.

10 years ago, the incidence of our logistical errors was much higher than today. We felt we could improve this with an automated logistics system that handled many critical issues.

The system now treats each on-site event as a project to be managed. For many items, the relevant individuals are automatically reminded, and an exception report is sent to our logistics team at intervals leading up to the event. These automatic prompts remove significant human error. This evolution continues and is core to our culture.

Sample critical path items (not exhaustive):

  • Trainer & client expectations negotiations.
  • Production & delivery of Training courses supporting documents.
  • Venue location
  • IT equipment if required
  • Drinking water
  • Parking
  • Lunch arrangements
  • Web access
  • Trainer availability

Another significant improvement to client satisfaction and ROI is the continuously improving trainer skills sets.

10 years ago we achieved a satisfaction rate of 87.1%. Today, we are proud of the 99% customer satisfaction rate this approach has made possible.

National Physical Laboratory
Business Development

Great course and trainer. You could very easily quantify and attribute huge savings in time and money due to the knowledge gained from this course.

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Sample report, one of many (automated alert)

Hello Logistics team.

This is the daily Logistics Team alert e-mail. Daily automation checks ran at 06:10 am

Added to Non-standard list:

Following events were added to Non-standard list, because either:

  • Stream is Non-standard (Manage) and event now contains delegates
  • Syllabus is tailored, bespoke, or consultancy
Date Days away Room Dels Organisation AM Course Version Syllabus Trainer Durtn
Mon 30 Mar Tdy Onsite 12 Company 1 [Web Sales] Excel Advanced - For Power Users 2010 Bespoke Brian Williams Jr. 1 day
Thu 9 Apr 10 Onsite 5 Company 2 John Smith Visio Introduction 2010 Tailored Eleanor Jones 1 day

Upcoming Non-standard events

Ensure all logistics in place. Manage events. This alert looks ahead 7 days. Manage non-standard streams.

Date Days away Room Dels Organisation AM Course Version Syllabus Trainer Durtn
Mon 30 Mar Tdy Onsite 1 Company 1 John Smith Access VBA 2010 Tailored Brian Williams Jr. 2 days
Mon 30 Mar Tdy Onsite 12 Company 2 [Web Sales] Excel Advanced - For Power Users 2010 Bespoke Brian Williams Sr. 1 day
Tue 31 Mar Tmw Onsite 1 Company 1 John Smith Access VBA 2010 Tailored Brian Williams Jr. 2 days
Wed 1 Apr 2 Bloomsbury Room 1 1 Company 2 Jane Smith Excel Advanced 2010 Bespoke Gary Stevens 1 day
Wed 1 Apr 2 Onsite 15 Company 3 John Smith Negotiating Skills Standard Standard Brian Williams Jr. 1 day
Thu 2 Apr 3 Onsite 4 Company 4 Jane Smith Project Introduction 2013 Tailored Gary Stevens 1 day

Upcoming satellite venue bookings

Prepare for room set up. This alert looks ahead 3 business days.

Date Days away Room / Hire status Dels Course Version Trainer Durtn
Mon 30 Mar Tdy Bloomsbury Room 2 (Room booking Confirmed) 5 Introduction to Management Standard Gary Stevens 2 days

Onsite/Closed events with 11+ delegates

Can the room handle that many delegates? Check desks, IT, laptops, projector, manuals etc.

Date Days away Room Dels Organisation AM Course Version Trainer
Mon 30 Mar Tdy Onsite 12 Company 1 [Web Sales] Excel Advanced - For Power Users 2010 Brian Williams Sr.
Wed 1 Apr 2 Onsite 15 Company 2 John Smith Negotiating Skills Standard Brian Williams Jr.

Version 2013 Onsite/Closed events

Next 5 days

Date Days away Room Dels Organisation AM Course Version Trainer
Thu 2 Apr 3 Onsite 4 Company 1 John Smith Project Introduction 2013 Gary Stevens

Reports:

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