Instructor-led training - MS5051 Monitoring and Troubleshooting
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MS5051 Monitoring and Troubleshooting

Microsoft Exchange Server Training London and UK wide

Microsoft Exchange Server 20072 day instructor-led course. Version 2007 SP1.

Training formats available

Who is this training course suitable for?

People who have experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients.

Prerequisites

People beginning this course are expected to have at least three years experience working in the Information Technology field, typically in the areas of network administration or Windows Server administration, and one year of Exchange Server administration experience.

  • Experience with the Windows Server 2003 operating system.
  • Fundamental knowledge of network technologies including DNS and firewall technologies.
  • Experience administering Exchange Server 2007.
  • Experience with Active Directory directory service in Windows Server 2003.
  • Experience with managing backup and restore on Windows Servers.
  • Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
  • Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Benefits

This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Delegates will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Course Syllabus

Introduction to Exchange Server Monitoring and Troubleshooting
Overview
Introduction to Microsoft Operations Manager
Introduction to Troubleshooting Exchange Server 2007
Demonstration: Using MOM to Monitor Exchange Servers
L ab : Introduction to Exchange Server Monitoring and Troubleshooting
Developing a Monitoring and Troubleshooting Process

Monitoring and Troubleshooting Client Performance and Connectivity
Overview
Tools for Monitoring Client Performance and Connectivity
Process for Troubleshooting MAPI Clients
Process for Troubleshooting Client Access Server Clients
Lab : Monitoring and Troubleshooting Client Performance and Connectivity
Monitoring Client Connectivity
Troubleshooting AutoDiscover Issues
Troubleshooting a Client Access Server Issue

Troubleshooting Access to Resources and Messages
Overview
How Public Folder Access Works
How Calendaring Works
Process for Troubleshooting Client Access Server Issues
Lab : Troubleshooting Access to Messaging Contents
Troubleshooting a Public Folder Access Issue
Troubleshooting a Calendaring Issue
Troubleshooting an Outlook Web Access Issue

Monitoring and Troubleshooting Mail Flow
Overview
Discussion: Tools for Monitoring Mail Flow
Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
Process for Troubleshooting Internal Mail Flow
Process for Troubleshooting External Mail Flow
Lab : Monitoring and Troubleshooting Mail Flow
Configuring MOM to Monitor Message Flow
Troubleshooting Internet E-Mail Delivery
Troubleshooting Spam Filtering
Troubleshooting Outbound Internet E-mail Delivery

Monitoring and Troubleshooting Mailbox Servers
Overview
Tools for Monitoring and Troubleshooting Mailbox Servers
Process for Troubleshooting Mailbox Servers
Demonstration: Troubleshooting Mailbox Server Performance Issues
Lab : Monitoring and Troubleshooting Mailbox Servers
Configuring the monitoring of Mailbox servers
Troubleshooting a Mailbox Logon Issue
Troubleshooting a Hard Disk Failure
Troubleshooting a Mailbox Database Mounting Issue

Monitoring and Troubleshooting External and Additional Services
Overview
Discussion: External and Additional Services Required by Exchange Server 2007
External Services Required for Unified Messaging in Exchange Server 2007
Monitoring External Services with MOM 2005
Lab : Monitoring and Troubleshooting External and Additional Services
Configuring the Monitoring of External Services
Troubleshooting an External Services Dependency for Exchange Server 2007
Discussion: Impact of External and Additional Services on Exchange Environments

Identifying Trends in a Messaging System
Overview
Tools for Identifying Trends in a Messaging System
Exchange Server 2007 Management Pack MOM Reports
Discussion: Information Required to Identify and Resolve Trends
Lab : Identifying Trends in a Messaging System
Evaluating Messaging Reports
Recommending Configuration Changes

"What do I get on the day?"

  • Microsoft qualified trainers with industry relevant experience
  • Modern air conditioned training suite, flat screen PC's, 1 per delegate
  • Lunch provided in a comfortable and relaxed setting
  • Comprehensive course material and files to take away
  • What do I get on the day? - More information

What is Microsoft Exchange Server?

Microsoft Exchange Server is a messaging and collaborative software product developed by Microsoft. It is part of the Microsoft Servers line of server products and is widely used by enterprises using Microsoft infrastructure solutions. Exchange's major features consist of electronic mail, calendaring, contacts & tasks, support for mobile & web-based access to information, and support for data storage.



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