On-site training terms and conditions

Payment terms and conditions

• On-site company dates are non-cancellable unless otherwise agreed.
• Payment is required in advance of the first training date, or within 30 days from invoice date, whichever comes first.
• For card payments made within 24 hours of booking a 5% reduction off the list price is available.
• STL/Best Training will raise and issue an electronic invoice upon confirmation.
• Electronic invoices are legally binding, as per British Law.
• Customers who do not operate a purchase order system:
  • We will accept a written instruction to invoice, which must be signed by an authorised representative of the client.
  • An invoice will be raised and sent prior to the date of the training course.
• Should this invoice become overdue, we reserve the right to recover all costs relating to debt recovery.
• Any commercial communications need to be directed solely with our commercial team.

Substitutions, transfers and cancellations by the client

• The client may substitute a delegate on a course at no additional charge.
• Promotional bookings are non-cancellable.
• The client may change the date of a course subject to the following scale of charges.
• Notice given in writing by the client to STL/Best Training.

Notice	Transfer Fee	Cancellation Fee
More than 28 days	0%	30%
Between 22 and 28 days	£150	50%
Between 15 and 21 days	£300	75%
Between 7 and 14 days	50%	100%
Less than 7 days	75%	100%

In relation to transfers, the client agrees that if a replacement booking is not confirmed within 7 days, then the full course fee shall become immediately due.