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Rescheduling & Cancellation Fees

We believe these to be the best terms by far.
Find better, and we'll give you a FREE COURSE!

 

Like with many events you book, eg. travel & hotels, if your plans do change, there will be rescheduling fees.

However you can avoid this if:

  • You are able to rearrange your schedule so you can attend your original course
  • You can substitute someone in your place

All rescheduling is done exclusively online.

Applies to Microsoft Desktop & Management Skills training.

 

It's quick and easy to reschedule your course. Just sign in...

What you'll need:

  • Your account log-in
  • Your payment card

More info:

industry exclusiveLast minute rescheduling

  • Yes, even while the course is running.
  • Right up to 4pm.
  • You can reschedule, online with a payment card, within 60 seconds.

 

How to reschedule your course: Step by step

This is done exclusively via the web site.

To reschedule:

fast and flexible

If you are the booker, Sign in

next

sign in to reschedule

Follow instructions

next follow instructions to reschedule

 

How fees are calculated

We believe these to be the best terms by far. Find better, and we'll give you a FREE COURSE!

Promotional courses


Notice (days)
Rescheduling
New course discount

Cancellation fee
30+ 55% 100%
15 to 29 50% 100%
8 to 14 45% 100%
3 to 7 40% 100%
2 or less 35% - 30% 100%

List priced courses


Notice (days)

Rescheduling
New course discount


Cancellation fee
30+ 70% 50%
15 to 29 60% 60%
8 to 14 50% 65%
3 to 7 45% 75%
2 or less 40% - 30% 100%

Rescheduling fees are a percentage of the new course price.
Cancellation fees are a percentage of the original course price.

 

FAQ

Can I reschedule and pay by credit/debit card?

Yes. You can pay by card securely online or over the phone, or you can pay on invoice.
Generally, the rates will be better if you pay by card.

Why do I have to pay?

Like with many events you book, eg. travel & hotels, if your plans do change there will be a rescheduling fee.

Do I have any other choices?

Yes:

  • You can substitute someone in your place
  • If you are able to, rearrange your schedule so you can attend your original course

Why our terms are the most competitive:

  • The only company in our industry where you can reschedule on the same day as your course
  • We regularly review our competition to ensure we have the best terms
  • We believe we have the most flexible terms and choice in our industry
  • Compare us: find more competitive like-for-like terms, and we'll reward you for it.


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