Forum home » Delegate support and help forum » Dreamweaver Training and help » web design courses - Access to site
|
|
|
The UK's most regular Training information: |
|
Welcome. Please choose your application (eg. Excel) and then post your question. Our Microsoft Qualified trainers will then respond within 24 hours (working days). Frequently Asked Questions
Any suggestions, questions or comments? Please post in the Improve the forum thread. |
web design courses - Access to site
Resolved · Low Priority · Version Standard
Reply Mon 19 Mar 2007, 21:03Delegate Elaine said...
Elaine has attended:
Dreamweaver 8 Introduction course
Access to site
I am trying to access a client's site. I have the server address, user name (log-in) and password from the guy who built the site and he says I should be able to get full FTP access with these, but I am unable to connect to the site. I have double checked the details with him. Do I need to choose one of the other options on the remote info page or do something else to make it work?
thanks.
For upcoming training course dates see: Pricing & availability
RE: access to site
Hi Elaine
I trust that you found you Macromedia Dreamweaver course useful.
My guess is that the FTP address that you are entering in not correct, if you do not have the correct ftp address, then you will not be able to access the server. If you check this is ok and you are still having problems then get back to me. Also may just be worth checking the password infomation is correct, i.e. upper lower case lettering.
Hope this helps
David
RE: access to site
Elaine,
It could also be a firewall on the server is only allowing certain IP addresses (computers) through. You may need a VPN (Virtual Private Network) key.
Check it's not ftp.domain.com or www.domain.com instead of just domain.com for the host.
Also the Host directory field could be important, what does your colleague put in this field?
Try with and without PASV setting, as this can make a difference, depending on the host server.
If you're really stuck, you could try a stand-alone FTP client like WS_FTP or CUTE-FTP and see if you can connect through those. At least you'll know it's the details you've been provided (or firewall issues) and not Dreamweaver itself causing the problem.
Also ask your colleague if he's successfully logged in with the details he gave you. It might be that the FTP user account hasn't been set up properly, and he hasn't tested it?
Rich
|