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Microsoft outlook
Resolved · Medium Priority · Version 2007
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Microsoft outlook
Having problem with my folders, need to see history but unfortunately everytime i open a mail in my folder it then deletes itself. My in box is fine!!! I need to see that i have an email that has downloaded to my folder and then disapper once read... But need the history there.... Please help....................For upcoming training course dates see: Pricing & availability
RE: Microsoft outlook
Hi Linda,Thank you for the question.
Could you please provide the following information for me so I have have a better understanding of the problem:
1. What is the mail folder that is causing the problem.
a. Is it a subfolder under the inbox.
b. Is it a group folder.
c. Are there any rules setup in the Rules Wizard?
2. Can I clarify the following point:
a. Do you mean opening the email, read it and then it deletes?
b. By History you mean you want the email to remain in the folder?
Thank you in advance for your assitance.
Regards
Simon
RE: Microsoft outlook
Answer to first question is sub fodersecond question is yes
RE: Microsoft outlook
Hi Linda,Thank you for the response.
At this point it is really difficult without seeing the folders to tell you how to fix it.
All I can suggest is try and check the following points:
1. Check Tools, Options and Mail options.
2. Check if there are any rules applied to the folder through Tools and Rules Wizard.
3. Check Tracking options because Meeting responses are automatically deleted after opening/processing.
I hope this helps.
Regards
Simon
Mon 30 Nov 2009: Automatically marked as resolved.
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