Basics

The purpose of the meeting
Your objectives and theirs
Priorities of attendees
Building rapport from the beginning

Communication

Verbal and non-verbal
How others see us
Body language
What we say, how we say it
Listening

Strategies

Planning ahead
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation
Dealing with disagreements

Putting It All Together

Making choices, taking control
Practical feedback

Training is held in our modern, comfortable, air-conditioned suites

Modern-spec IT, fully networked with internet access

"What do I get on the day?"

Learning tools

Breaks and timing

Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)

In-course handbook

Contains unit objectives, exercises and space to write notes

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

24 months access to trainers

Your questions answered by qualified trainers online.

Lunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

• Bloomsbury
• Limehouse
• Southwark

• On a public schedule at one of our
  London training venues.
• On-site at your company office UK wide
• Near-site, at a location close to you
• Tailored courses to your requirements
• Consultancy