Role of performance management

How performance can be managed
Roles and responsibilities
Performance Improvement
Discovering what motivates performance

The Appraisal Process

Agreeing practical and meaningful objectives
Monitoring performance
Creating development opportunities
Giving and receiving clear and confidant feedback
Determining further action

Tackling challenges

Determine the causes of under-performance.
Dealing with bias
Constructive and assertive resolution of disagreements

Essential skills

Active listening
Assertive communication
Objective setting
Negotiation

Taking things forward

Action planning

Training is held in our modern, comfortable, air-conditioned suites

Modern-spec IT, fully networked with internet access

"What do I get on the day?"

Learning tools

Breaks and timing

Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)

In-course handbook

Contains unit objectives, exercises and space to write notes

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

24 months access to trainers

Your questions answered by qualified trainers online.

Lunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

• Bloomsbury
• Limehouse
• Southwark

• On a public schedule at one of our
  London training venues.
• On-site at your company office UK wide
• Near-site, at a location close to you
• Tailored courses to your requirements
• Consultancy