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Performance Management

London and UK wide

1 day instructor-led workshop

Training formats available

Currently demand for public schedule is growing slowly and dates will be scheduled accordingly.

Who is this training course suitable for?

This course is suitable for a broad spectrum of stakeholders who can experience performance issues with others or who want to learn more about the techniques for successfully resolving such issues when they arise.

Benefits

At the end of this 1 day course delegates will have gained the skills necessary to positively resolve performance issues and to use those skills to build further managerial credibility.

Course Syllabus

Role of performance management
How performance can be managed
Roles and responsibilities
Performance Improvement
Discovering what motivates performance

The Appraisal Process
Agreeing practical and meaningful objectives
Monitoring performance
Creating development opportunities
Giving and receiving clear and confidant feedback
Determining further action

Tackling challenges
Determine the causes of under-performance.
Dealing with bias
Constructive and assertive resolution of disagreements

Essential skills
Active listening
Assertive communication
Objective setting
Negotiation

Taking things forward
Action planning

article

There are often different skills involved when managing a team and managing an individual. Just as a machine is only as good as its component parts a team is only as good as its members. Getting to know the individuals is one way of encouraging the team to perform well.

» Article: Performance management course

forum postHow do I link Reuters 3000 to a spreadsheet to obtain live rates?

» Forum post: Excel


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