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London and UK wide
Face to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led
Lync can help to make staff more efficient and improve communication within the organisation and with people outside the organisation. As this tool is often new to users, the use of Lync may be limited without training.
This course introduces end-users to Lync, teaching them to use the communication tools and facilities that are now so prominent throughout Microsoft Office and Office 365.
Syllabus
Course Syllabus
Your availability, AKA Presence
Set availability and see others availability (throughout Microsoft Office)
Change your presence information
Presence status meanings
Contacts
Finding the correct person through Lync
Build/manage contact list in Lync
Using groups and frequent contacts
Viewing full information about a contact
Instant Messaging (IM)
How to send/receive instant messages
Participation in a group IM session
What happens if you don't respond to an IM?
Saving IM conversations
Using IM rather than phone or email
Voice Calls
How to check microphone and speakers
Making voice calls with Lync
Accepting or declining calls through Lync
Locating and calling users from Lync and anywhere in Office
Intro to audio conferencing
How to change call settings
Delegate Management
Forwarding a call to another person
How to manage calls for someone else
Video Calls
How to check webcam settings
How to make a video call
How to change video settings
One-to-one calls, video conferencing
Virtual Meetings
How to schedule or create virtual meetings
How to organise and run a virtual meeting
How to connect outside users to a virtual meeting
Sharing Presentations and Applications
How to share desktops and applications
How to use whiteboards, polls, other meeting tools
How to control virtual meetings and webinars
Recording
How to record calls and virtual meetings
Sharing and managing recordings
Advanced Lync usage (if technically supported)
How to use Lync with other devices, including mobile
How to call outside of your business/organisation
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Modern-spec IT, fully networked with internet access
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
Reference material
Available online. 100+ pages with step-by-step instructions
24 months access to Microsoft trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
Training formats available
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Testimonials
ebm-papst UK Ltd
Janine Harris,
PA To The MD
Richard is a an excellent trainer, he keeps you engaged and listening to what he has to say at all times
Lync End-User
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