2013 2010 2007 2003 Management Training

Course	April 2024	May 2024	June 2024	July 2024	August 2024	September 2024	October 2024	November 2024	December 2024	January 2025	February 2025	March 2025	April 2025	May 2025	June 2025	July 2025

Team Performance Management	Dates on request	13, 24	Dates on request	25	23	Dates on request	7	22	19	Dates on request	21	3	Dates on request	15, 23	Dates on request	28
Performance Management	19	15	Dates on request	Dates on request	14, 22	Dates on request	Dates on request	7	23	Dates on request	12	Dates on request	24	14	Dates on request	Dates on request
Managing Change	18	Dates on request	24	18	Dates on request	19	17	Dates on request	19	16	Dates on request	20	17	Dates on request	19	17
Introduction to Management (2.0 day course)	2 & 3, 15 & 16	21 & 22	3 & 4, 18 & 19	22 & 23	1 & 2, 22 & 23	23 & 24	1 & 2, 23 & 24	25 & 26	2 & 3, 23 & 24	23 & 24, 30 & 31	24 & 25	27 & 28	1 & 2, 28 & 29	29 & 30	5 & 6	1 & 2, 31 & 1
Strategic Decision Making	Dates on request	23	4	Dates on request	19	3	Dates on request	18	3	Dates on request	17	4	Dates on request	19	3	Dates on request
Mentoring	Dates on request	29	20	Dates on request	Dates on request	3	21	27	Dates on request	Dates on request	20, 26	Dates on request	Dates on request	28	23	Dates on request
Managing Teams Remotely	Dates on request	8, 16	Dates on request	Dates on request	15	9	Dates on request	12	Dates on request	9	12	Dates on request	Dates on request	12, 16	Dates on request	Dates on request
Successful Recruitment Interviewing	10	14	Dates on request	10, 26	Dates on request	Dates on request	9, 15	Dates on request	18	10	28	Dates on request	11	13	Dates on request	11, 25
Motivating Skills	3, 22	2, 22, 30	21, 28	22, 29	21, 28	20, 27	21, 28	20, 27	20, 24	20, 23	19, 21	21, 24	22, 23	22, 23	20, 23	21, 23
Feedback - Giving and Receiving	15, 26	15, 24	11, 24	15, 24	14, 23	13, 26	14, 23	13, 21	13, 20	13, 22	12, 21	14, 27	14, 23	14, 19	13, 24	14, 24
Leadership Development	11, 26	9, 23	7, 24	8, 23	7, 23	6, 25	7, 23	6, 18	6, 23	6, 22	5, 21	7, 28	7, 23	7, 20	5, 23	4, 23
Team Building	12, 26	13, 29	12	1, 12	2, 12	4, 11	7, 14	8, 11	10, 11	10, 13	10, 14	12, 19	11, 22	12, 23	11, 25	11, 28
Running Performance Reviews	18	3, 16	3, 14	3, 15	2, 14	2, 12	2, 15	1, 11	2, 11	3, 10	3, 10	5, 12	4, 11	6, 12	5, 11	3, 11, 31
Facilitating Successful Remote Meetings	2, 15	1, 15, 28	13, 26	11, 25	8, 23	5, 23	4, 22	4, 20	4, 16	14, 21	12, 18	12, 18	8, 24	8, 21	5, 19	4, 18
Management Leadership	4, 18	3, 17	3, 17	3, 17	1, 16, 30	16, 30	16, 30	15, 29	16, 24	15, 23	14, 21	17, 24	16, 23	16, 22	16, 19	16, 18
Staff Appraisals (2.0 day course)	22 & 23	7 & 8, 22 & 23	6 & 7, 20 & 21	4 & 5, 18 & 19	5 & 6, 15 & 16	4 & 5, 16 & 17	3 & 4, 16 & 17, 31 & 1	14 & 15, 28 & 29	12 & 13	6 & 7, 9 & 10	4 & 5, 6 & 7	4 & 5, 6 & 7	1 & 2, 3 & 4, 28 & 29, 30 & 1	27 & 28, 29 & 30	24 & 25, 26 & 27	24 & 25, 28 & 29
Personal Effectiveness for Managers	17	1, 17, 31	17	1, 17, 31	16, 30	16, 30	16, 30	15, 29	16	2, 15, 31	14	3, 17	2, 16	2, 15	2, 13	2, 14
Motivating your Team	24	8	4, 7	2, 8, 30	7	2, 6	1, 7, 29	6, 26	6, 10	6, 24	5, 25	7, 28	7, 29	7	3, 6	3, 7
Innovation Master Class	5, 22	7, 21	5, 20	4, 18	1, 15, 29	12, 27	9, 28	7, 26	5, 12	9, 24	11, 24	11, 26	8, 25	6, 27	4, 25	4, 25
Action Centered Leadership	24	9, 20	6, 20	4, 19	1, 20, 29	18, 26	18, 24	18, 21	18, 19	16, 17	13, 17	14, 19	14, 17	14, 15	11, 13	11, 14
Delegation Techniques	23	8, 20	5, 20	3, 18, 31	15, 28	11, 25	10, 24	7, 26	5, 17	7, 14	4, 11	4, 11	3, 8	1, 13, 29	9, 27	9, 28
Team Dynamics	15, 29	16, 29	14, 28	15, 29	14, 28	13, 27	14, 28	13, 27	13, 24	13, 23	12, 21	14, 24	14, 22	14, 22	13, 20	14, 21
Women in Leadership	15, 29	15, 29	13, 27	15, 26	14, 27	13, 26	14, 25	13, 25	13, 24	13, 23	12, 20	14, 20	14, 17	14, 15	12, 13	11, 14
Managing Team Potential	19	3, 14	3, 11	3, 9	2, 6	2, 3	1, 2, 29, 31	26, 28	10, 24	21, 23	21, 24	24, 26	23, 28	23	3, 23	3, 23, 31
Team Leadership	16, 30	16, 30	14, 28	15, 29	14, 28	13, 27	14, 28	13, 27	13, 24	13, 23	12, 20	14, 21	14, 22	14, 22	13, 20	14, 21
Intermediate Manager Skills - Part One	8, 29	10, 29	10, 28	10, 29	9, 28	9, 27	9, 28	8, 27	9, 24	8, 23	7, 17	10, 24	9, 24	9, 23	9, 25	9, 25
Intermediate Manager Skills - Part Two	11, 25	13, 24	12, 25	12, 24	9, 20	9, 23	9, 23	8, 22	9, 19	8, 22	7, 18	10, 25	9, 25	8, 23	6, 26	7, 22
Coaching for Results	9, 23	9, 24	7, 21	8, 22	7, 21	6, 20	7, 21	6, 20	6, 20	6, 20	5, 19	7, 21	7, 22	7, 22	6, 20	7, 21
Emotional Intelligence for Managers	30	14, 30	13, 28	11, 29	8, 27	6, 26	7, 25	6, 25	5, 17	9, 16	4, 13	5, 13	1, 15, 30	20, 28	19, 26	17, 25
First-Line Management Development	5, 24	7, 21	6, 25	5, 24	5, 22	4, 23	4, 23	4, 22	4, 17	3, 22	3, 19	5, 24	4, 17	2, 23	2, 27	2, 28
Leading Through Change	11, 25	13	3, 12	2, 11, 30	8	2, 9	2, 8, 31	6, 27	5, 10	14, 27	18, 26	20, 28	23, 28	27	3, 26	3, 22, 31
Managers and Stress in the Workplace	15, 29	14	4, 13	2, 11, 30	12	3, 10	3, 8, 29	5	3, 4	20, 28	20, 27	24, 27	24, 29	28	3, 26	3, 24, 31
Managing Difficult Staff	17	1, 14, 31	12	1, 9, 31	6, 30	3, 30	2, 30, 31	29	3	2, 21, 31	24	3, 26	2, 25	2, 29	2, 25	2, 25
Managing Talent	18	2, 20, 31	18	1, 16, 31	13, 30	10, 30	8, 30	5, 29	3	2, 21, 31	24	3, 26	1, 28	1, 30	3	1, 3, 30, 31
Advanced Leadership Coaching	11, 25	10, 28	10, 26	10, 26	9, 23	9, 23	9, 22	8, 21	9, 19	8, 17	7, 17	10, 19	9, 16	8, 14	5, 12	3, 11, 31
Senior Level Communications	10, 24	10, 23	10, 24	10, 24	9, 23	9, 23	9, 23	8, 22	9, 23	8, 22	7, 21	10, 24	9, 23	9, 23	9, 23	9, 23
Conflict Management and Resolution Course	29	3, 31	10	3, 16	5, 22	6, 27	9	4, 11	11, 13	15, 17	17, 24	21	2, 17	9, 27	16, 30	23, 31
Keeping Virtual Teams Engaged	10, 25	7, 28	4, 25	2, 23, 30	13, 27	11, 25	8, 24	6, 25	5, 10	14, 27	18, 26	20, 28	15, 28	21	3, 18	3, 18, 31
Returning to Work - Effective Planning and Management	8, 22	8, 22	7, 21	8, 22	7, 21	6, 20	7, 21	6, 20	6, 20	6, 20	5, 19	7, 21	7, 22	7, 22	6, 20	7, 21
Emotional Intelligence for Managers	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request	Dates on request

Finance for Non-Financial Managers	8, 24	8, 21	7, 24	8, 18	7, 20	6, 20	7, 14	6, 20	6, 11	6, 20	5, 19	7, 20	7, 15	7, 13	6, 11	7, 10

Time Management	5	9, 17	19	17, 26	Dates on request	2, 11	9	14, 21	20	21, 27	Dates on request	5, 24	11	19, 23	25	23
Presentation Skills	12	10	12	12	12	9	10	6	11	8	10	10	11	9	11	9
Taking Minutes	3, 10	8	7, 25	Dates on request	2, 9	12	9, 28	Dates on request	5, 12	16	7, 24	Dates on request	7, 14	19	13, 30	Dates on request
Conducting Meetings	Dates on request	Dates on request	20	4	Dates on request	Dates on request	21	4	Dates on request	Dates on request	20	6	Dates on request	Dates on request	23	7
Negotiating Skills	Dates on request	21, 24	Dates on request	Dates on request	30	23	Dates on request	22	Dates on request	17	21	Dates on request	Dates on request	19, 23	Dates on request	Dates on request
Problem Solving / Decision Making	Dates on request	14, 31	Dates on request	Dates on request	14, 28	Dates on request	Dates on request	13, 27	Dates on request	Dates on request	12, 26	Dates on request	Dates on request	14, 28	Dates on request	Dates on request
Facilitation and Meeting Skills	Dates on request	23	27	Dates on request	20	Dates on request	28	19	Dates on request	Dates on request	18, 27	Dates on request	Dates on request	20	Dates on request	1
Stress Management	26	3	Dates on request	3, 16	Dates on request	2, 26	Dates on request	1, 15	Dates on request	2, 15	Dates on request	4, 17	Dates on request	2, 16	Dates on request	2, 16
Emotional Intelligence at Work	19	Dates on request	11	16	Dates on request	5	15	Dates on request	11	14	Dates on request	5	15	Dates on request	4	15
Managing Upwards	9	28	Dates on request	9	27	Dates on request	8	26	Dates on request	7	25	Dates on request	8	27	Dates on request	8
Influencing Skills	Dates on request	30	Dates on request	8	12	Dates on request	Dates on request	7, 14	Dates on request	Dates on request	10	7	Dates on request	12	Dates on request	7
Delegate to Succeed	17	Dates on request	3	17	29	Dates on request	16	29	Dates on request	15	27	Dates on request	16	29	Dates on request	16
Organisational Skills	4	Dates on request	7	11	9	Dates on request	8	11	6	Dates on request	5	13	7	Dates on request	6	14
Effective Communication Skills	30	17	17	17	8	16, 20	Dates on request	5, 15	20	15	4	17, 21	Dates on request	6, 16	20	16
Being Successful in Interviews	8, 26	10, 23	10, 24	10, 23	9, 19	9, 24	8, 23	7, 19	6, 23	6, 22	5, 21	7, 26	7, 23	7, 21	6, 23	7, 23
Handling Pressure and Improving Performance	2, 16	2, 16, 31	13	1, 12, 31	12, 30	11, 30	11, 30	11, 29	11	2, 10, 31	10	3, 12	2, 10, 30	7	2, 4	2, 4
Improving Memory with Mind Mapping	12, 25	15, 29	18	1, 22	2, 22	4, 24	7, 28	8, 28	11	3, 13	4, 14	10, 19	14, 22	15, 22	17, 24	21, 28
Time Management using Microsoft Outlook	11, 25	10, 21	10, 26	10, 24	8, 23	6, 23	7, 23	6, 22	6, 23	6, 22	4, 21	6, 21	4, 22	2, 21	2, 20	2, 21
Public Speaking with Authenticity and Credibility	12, 26	13, 21	12, 25	12, 24	12, 23	11, 23	17, 23	11, 22	11, 23	10, 22	10, 20	12, 21	11, 17	12, 16	11, 17	11, 17
Business Writing	Dates on request	2, 31	Dates on request	24, 30	Dates on request	25, 30	Dates on request	25	16	24	27	26	Dates on request	12, 27	Dates on request	24, 28
Building Confidence and Assertiveness at Work	Dates on request	1, 30	Dates on request	9, 23	Dates on request	10, 30	Dates on request	8, 20	Dates on request	8, 20	Dates on request	11, 21	Dates on request	9, 21	Dates on request	9, 22
From Storyboard to Presentation Deck (2.0 day course)	10 & 11, 25 & 26	9 & 10, 23 & 24	6 & 7, 20 & 21	4 & 5, 18 & 19	1 & 2, 15 & 16, 29 & 30	12 & 13, 26 & 27	16 & 17, 24 & 25	7 & 8, 21 & 22	5 & 6, 19 & 20	2 & 3, 16 & 17, 30 & 31	13 & 14, 27 & 28	13 & 14, 27 & 28	10 & 11, 24 & 25	12 & 13, 21 & 22	11 & 12, 19 & 20	10 & 11, 21 & 22
Interpersonal Skills	8, 23	8, 21	5, 20	4, 23	1, 20, 29	17, 27	15, 29	13, 26	11, 12	13, 24	11, 24	17, 26	15, 25	21, 28	18, 25	18, 25
Transactional Analysis	22	7, 22	6, 21	5, 22	5, 22	4, 20	4, 21	4, 20	4, 20	3, 20	3, 19	5, 21	4, 22	6, 22	5, 20	4, 21
Introduction to Strategy	8, 22	8, 22	7, 21	8, 22	7, 21	6, 20	7, 21	6, 20	6, 20	6, 20	5, 19	7, 21	7, 22	7, 22	6, 20	8, 21
Listening Skills	12, 26	13	3, 12	2, 11, 30	8	3, 9	3, 8, 31	6, 26	3, 10	14, 28	19, 27	19, 27	24, 29	28	3, 26	3, 24, 31
Managing Wellbeing at Work	22	7, 15	6, 11	5, 9	5, 12	4, 10	4, 14	4, 13	4, 10	3, 21	3, 25	5, 27	4, 28	2	2, 3	2, 3, 31
Developing Personal Impact & Building Productive Relationships	23	8, 22	7, 21	8, 22	7, 20	6, 20	7, 21	6, 20	6, 20	6, 20	5, 19	7, 20	7, 17	7, 15	6, 13	7, 14
Advanced Presentation Skills	3, 17	3, 17	3, 17	3, 17	2, 16	2, 16	2, 16	1, 15	2, 16	3, 15	3, 14	5, 17	4, 16	2, 16	2, 16	2, 16
Telephone Techniques	5, 19	3, 20	3, 19	2, 19	1, 19, 30	18, 30	18, 30	18, 29	18, 24	17, 23	17, 20	19, 21	16, 17	15, 16	13, 16	14, 16
Writing for Results	26	10, 28	10, 27	10, 26	9, 23	9, 23	9, 23	8, 22	9, 23	8, 22	7, 21	10, 24	9, 24	9, 21	9, 19	9, 17
Cross Cultural Awareness	16, 30	15, 29	14, 26	15, 25	14, 22	12, 19	10, 17	12, 14	12, 16	10, 14	10, 11	11, 12	9, 11	12, 13	10, 11	10, 11
Building Confidence at Work and in Life	8, 22	8, 22	7, 21	8, 22	7, 21	5, 20	1, 21	4, 20	4, 17	7, 15	6, 11	10, 12	8, 9	6, 9	4, 9	4, 9
Improve your Memory	3, 17	1, 14, 28	13, 26	11, 25	8, 27	5, 26	4, 25	4, 25	4, 12	10, 14	11, 17	11, 18	8, 24	7, 21	4, 19	4, 18
Building Rapport	9, 23	9, 23	7, 21	8, 19	7, 20	5, 19	3, 17, 31	14, 28	13	7, 10	6, 10	10, 11	8, 9	6, 8	4, 6	4, 8
Developing Powerful Relationships through Digital Networking	24	8, 20	5, 19	2, 17, 30	14	2, 10	2, 10	1, 7	2, 5	7, 9	6, 11	6, 13	8, 14	1, 19, 29	18, 27	18, 28
Personal Branding Awareness	5, 19	7, 20	6, 19	5, 19	5, 19	4, 18	1, 18	4, 19	4, 18	6, 17	4, 17	6, 19	3, 15	1, 14, 30	10, 30	10, 30
Personal Resilience	10, 24	10, 24	10, 24	10, 24	9, 23	9, 23	9, 23	7, 22	6, 23	6, 22	5, 21	7, 24	7, 23	7, 23	6, 23	8, 23
Team Work	17	1, 17, 31	17	1, 16, 31	16, 30	16, 30	16, 30	15, 29	16	2, 15, 31	14	3, 17	2, 16	2, 16	2, 16	2, 16
Advanced Negotiation Skills	2, 16	2, 16, 31	11	1, 15, 31	14, 30	13, 30	14, 30	13, 28	13, 23	13, 21	12, 20	13, 20	11, 16	12, 14	11, 12	10, 11
Effective Business English	29	13, 29	12, 28	12, 29	12, 27	11, 26	10, 25	7, 25	5, 17	9, 16	11, 13	11, 13	1, 15, 30	20, 29	19, 26	17, 25
Business Planning	10, 24	9, 23	7, 20	8, 18	6, 15	5, 12	3, 10, 31	8	2, 9	7, 9	6, 7	7, 10	7, 9	6, 8	4, 5	4, 7
Dealing with Imposter Syndrome	22	7, 20	5, 20	3, 18, 31	15, 29	16, 30	16, 30	14, 28	13	7, 13	6, 12	6, 13	3, 10	1, 8, 29	5, 27	7, 28
Building Confidence and Assertiveness at Work: Level 2	Dates on request	3, 15	Dates on request	10, 24	Dates on request	11, 30	Dates on request	11, 19	Dates on request	9, 16	Dates on request	12, 18	Dates on request	13, 20	Dates on request	10, 17
Stress Management, Resilience - Working from Home	11, 25	10, 24	10, 24	10, 24	9, 23	9, 23	9, 23	8, 22	9, 23	8, 22	7, 21	10, 24	9, 23	9, 23	9, 23	9, 23
Time Management, Prioritisation - Working from Home	19	3, 20	3, 19	3, 19	2, 22	2, 18	2, 18	1, 18	2, 18	3, 17	3, 17	5, 19	4, 17	6, 15	5, 12	4, 11
Virtual training delivery skills	25	9, 21	7, 25	8, 24	7, 23	6, 23	7, 23	6, 22	6, 23	6, 22	5, 21	7, 24	7, 23	7, 23	6, 23	7, 23
Virtual Train The Trainer (2.0 day course)	23 & 24	8 & 9, 23 & 24	4 & 5, 20 & 21	8 & 9, 18 & 19	7 & 8, 19 & 20	9 & 10, 18 & 19	9 & 10, 17 & 18	5 & 6, 18 & 19	2 & 3, 18 & 19	14 & 15, 16 & 17	12 & 13, 17 & 18	17 & 18, 19 & 20	14 & 15, 22 & 23	14 & 15, 22 & 23	12 & 13, 19 & 20	14 & 15, 21 & 22
Dealing with Difficult Conversations	9, 22	9, 21	12, 18	5, 19	5, 19	4, 17	4, 17, 31	19	2, 19	2, 17, 31	17	3, 19	2, 16	1, 16, 30	16, 30	16, 30
Dealing with Difficult People	19	7, 20	5, 19	4, 18	1, 16, 29	16, 30	16, 30	15, 28	16	7, 15	6, 13	6, 14	3, 14	1, 19, 30	18	1, 18, 30
Personal Leadership	29	13	4, 12	2, 12, 30	12	2, 11	1, 11, 29	11	3, 11	10, 24	10, 26	12, 28	11, 29	12	9, 11	8, 11
Business Networking Skills Training	22	3, 24	3, 21	3, 22	2, 20	2, 20	2, 21	1, 20	2, 20	6, 20	5, 19	7, 21	7, 22	7, 22	5, 20	3, 21, 31
Advanced Listening Skills	Dates on request	Dates on request	19	2, 19	1, 19, 29	18, 27	18, 28	18, 27	18, 23	17, 22	17, 20	19, 20	16, 17	15, 16	13, 16	14, 16

Project Management - Framework & Processes	12	8, 15	13	8, 19	21	6, 25	25	6, 28	Dates on request	3, 9	5	11, 18	22	12, 27	27	11, 30
Intermediate Project Management	Dates on request	17, 24	Dates on request	Dates on request	16, 21	Dates on request	Dates on request	15, 20	Dates on request	Dates on request	14, 19	Dates on request	Dates on request	16, 21	Dates on request	Dates on request
Project Management - Managing Teams & Stakeholders	12, 22	13, 22	12, 21	12, 22	12, 21	11, 20	11, 21	11, 20	11, 20	10, 20	10, 19	12, 21	11, 22	9, 22	9, 20	9, 21

Customer Service Excellence	4	2	Dates on request	2, 15	Dates on request	26	1	Dates on request	9	2	20	Dates on request	3	2	Dates on request	3, 14
Excellent Account Management	8	23	5	22	7	20	10	20	9	20	7	21	9	21	9	21
Fundamentals of Selling	2, 16	2, 16, 31	14	1, 15, 31	14, 30	13, 30	11, 30	11, 29	11	2, 10, 31	10	3, 12	2, 10	2, 8	2, 5	1, 7, 31
Introduction to Successful Selling	5, 11	Dates on request	6, 17	Dates on request	6, 13	Dates on request	1, 8	Dates on request	4, 10	30	5	Dates on request	4, 9	Dates on request	4, 9	Dates on request
Customer Relationship Management	16, 30	16, 30	14, 27	15, 26	14, 27	13, 26	14, 25	13, 25	13, 24	13, 22	12, 20	14, 20	14, 17	14, 15	12, 13	11, 15
Customer Care (2.0 day course)	9 & 10, 23 & 24	8 & 9, 21 & 22	5 & 6, 25 & 26	4 & 5, 23 & 24, 31 & 1	20 & 21, 28 & 29	23 & 24, 26 & 27	21 & 22, 24 & 25	21 & 22, 25 & 26	10 & 11, 16 & 17	15 & 16, 27 & 28	13 & 14, 26 & 27	13 & 14, 27 & 28	10 & 11, 24 & 25	7 & 8, 27 & 28	4 & 5, 26 & 27	3 & 4, 24 & 25
Sales Effectiveness	9, 23	9, 24	6, 26	8, 29	7, 29	6	1, 7	1, 6	3, 6	6, 7	5, 10	7, 14	7, 16	7, 19	6, 20	7, 23
Introduction to Sales Negotiation	9, 24	8, 21	5, 19	4, 16, 31	15, 29	12, 25	15, 24	12, 25	11, 12	14, 27	18, 26	20, 28	15, 28	21	2, 18	2, 18
Advanced Sales Negotiation	3, 17	2, 17, 30	17, 28	17, 29	16, 28	16, 27	16, 28	14, 27	13, 18	13, 17	12, 17	13, 19	11, 16	12, 13	11, 12	10, 11
Advanced Successful Selling	4, 19	2, 20, 30	19, 28	19, 29	19, 28	18, 27	18, 28	18, 27	17, 18	16, 17	13, 14	13, 17	10, 16	12, 13	10, 12	10, 14
The Business of Hospitality	18	2, 17, 31	17	1, 16, 31	16, 30	16, 30	16, 30	15, 29	16	2, 15, 31	14	3, 17	2, 16	2, 16	2, 16	2, 16
Closing the Sale	11, 25	9, 22	6, 20	5, 18	5, 15	4, 12	3, 10, 31	7	2, 6	3, 7	3, 6	4, 5	3, 4, 30	1, 29, 30	27, 30	28, 30
Influence and Persuasion Skills	4, 17	1, 14, 28	12, 26	11, 25	8, 27	4, 25	3, 24, 31	22, 27	10, 12	9, 24	11, 24	11, 26	8, 25	7, 27	4, 26	4, 25
Dealing with Complaints and Aggression	18	1, 20, 28	19, 26	19, 23	20, 22	18, 19	18, 22	18, 21	12, 17	9, 16	6, 13	6, 14	3, 14	1, 13, 30	11	1, 11, 30
Customer Care for the Receptionist	17	1, 15, 28	13, 26	12, 25	12, 27	11, 25	10, 24	12, 21	12, 23	10, 21	7, 18	11, 20	10, 15	8, 13	5, 10	7, 10
Maximising Sales on the Phone	23	7, 13	6, 11	5, 16	5, 13	4, 17	4, 17	4, 14	4, 10	3, 24	3, 25	5, 28	4, 28	6	3, 5	3, 4, 31
Writing Sales Proposals	29	13, 29	12, 28	12, 29	12, 28	11, 27	11, 28	11, 27	11, 24	10, 23	10, 20	12, 21	11, 17	12, 15	11, 12	10, 11
Communication Skills for High Pressure Teams (2.0 day course)	15 & 16, 29 & 30	15 & 16, 28 & 29	13 & 14, 26 & 27	11 & 12, 25 & 26	12 & 13, 27 & 28	11 & 12, 25 & 26	15 & 16, 22 & 23	6 & 7, 25 & 26	9 & 10, 12 & 13	8 & 9, 20 & 21	10 & 11, 18 & 19	12 & 13, 18 & 19	10 & 11, 23 & 24	12 & 13, 20 & 21	11 & 12, 18 & 19	10 & 11, 17 & 18
Managing Customer Care	16, 30	14	4, 12	1, 9, 29	6	3, 10	2, 8, 31	5	2, 3	20, 28	20, 28	25, 31	25, 29	20, 28	18, 25	18, 25
Powerful Sales Presentations	30	14	4, 13	2, 12, 30	12	3, 11	1, 11, 29	11, 20	9, 10	9, 24	7, 26	10, 25	9, 29	9	6, 9	7, 8
Customer Complaint Handling	Dates on request	Dates on request	4, 18	4, 18	2, 16	2, 16	2, 16	1, 15	2, 16	2, 15, 31	14	3, 17	2, 16	2, 16	2, 16	2, 16
Professional Receptionist Training Course	Dates on request	Dates on request	6, 21	5, 22	5, 21	4, 20	4, 21	4, 20	4, 20	3, 20	3, 19	5, 20	4, 17	2, 15	2, 13	2, 14


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