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Who is this course for?
Anyone in a business role looking to improve their written communication skills.
Attending this one day course will provide you with the confidence to write letters, emails, memos and other business communications to a higher standard. You will learn to avoid using clichés, redundant phrases, wasteful jargon and personal bias. Grammar best practice use will also be covered.
Effective Business Writing
Identify business writing that works; ensuring clarity and brevity.
Spelling, Punctuation and Grammar
Develop skills and techniques to improve your spelling; avoid those common pitfalls in punctuation and grammar.
What to Avoid
Eliminate redundant phrases, unneeded jargon, and clichés; avoid using biased language and inferences.
Planning your business communication; ordering and structuring the content; writing content from brief instructions.
Keep in Step
Be aware of style preferences of your organisation; use of logos; signatures, fonts, and conversation style of internal and external communications.
Internal Written Communication
Identify what makes an effective memo; the basics of email etiquette.
The Legal Side
Understand when written confirmation is essential; decide when an email needs to be accompanied by a hard copy in the post; avoid potential legal issues; editing a confirmation letter.
A range of challenging exercises to help you review what you have learnt and key takeaways.
Create some next steps on how you can apply what you have learnt back at work.
Prices & Dates
What you get
Training is held in our modern, comfortable, air-conditioned suites
"What do I get on the day?"
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Available throughout the day:
- Hot beverages
- Clean, filtered water