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Assertiveness at Work Training Course
Professional Development London and UK wide
Who is this course for?
This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
BenefitsAt the end of this practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.
Assertiveness in context
The behaviour triangle
Submissive / Aggressive characteristics
What is Assertiveness?
Triggers and responses
Assertiveness and us
Our assertive rights
How others see us
What we say, how we say it
Assertiveness in action
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation
The work context
Making choices, taking control
Prices & Dates
What you get
Training is held in our modern, comfortable, air-conditioned suites
"What do I get on the day?"
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Available throughout the day:
- Hot beverages
- Clean, filtered water
Training formats & Services
Great course, venue a location easy to find with great directions offered.
Very skilled and knowledgeable trainer and some great techniques
Assertiveness at Work
Shell Upstream INt BV
Andrew was a very knowledgeable and enthusiast trainer . I found the course content an total eye opener and now feel I can very easily and quickly use all the pointers & information that was provided & very well explained by Andrew.
It was one of the best professional skills courses I have attended, and would recommend anybody who feels they need to be more assertive, both in a home or work situation to attend.
I could easily have spend another few days on this course if it was provided, at it was both educational & very interesting
Assertiveness at Work