Instructor-led training -

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Sales & Customer Service

Improve conversions & customer experience: 20+ courses available

Royal College of Physicians, HR & Learning, :

"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."

59,547 testimonials available

 

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Courses

Customer Care for the Receptionist

Dealing with Complaints and Aggression

Developing Major Accounts

Essential Selling Skills

Introduction to Marketing

Managing Customer Care

Maximising Sales on the Telephone

New Business Prospecting

Powerful Sales Presentations

Sales Manager Development

Sales Skills for Sales Support & Customer

Writing Sales Proposals

Training team

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Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.

  • Learning Performance Institute - Accredited Learning Provider
  • Institute of Leadership and Management - Recognised Provider

Relaxed, focussed training venues

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Courses never cancelled
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Restaurant lunches & tea/coffees
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Hands-on practical workshops
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2 year post course support
Room at Bloomsbury training venue
Park near Bloomsbury training venue
Local area near Limehouse training venue
Restaurant near Southwark training venue
Example meal at restaurant near Bloomsbury training venue
Example meal at restaurant near Limehouse training venue
Local area near Limehouse training venue

Sample clients & testimonials

59,547 testimonials available

  • duracell
  • sony
  • lucky-voice
  • papa-johns
  • aol
  • london-fire-brigade
  • royal-college-of-physicians

HCA International Ltd

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Accounts Payable Assistant

Not relying on too much role play or having to act out to others in the group made the course more enjoyable and put you at ease not worrying about it.

Royal College of Physicians

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HR & Learning Officer

STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality.

HCA International Ltd

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Accounts Payable Assistant

This course was delivered very professionally, and although it wasn't exactly what we needed the trainer adapted the materials very quickly to our situation, adding value to the course that we just wouldn't have had if it was delivered verbatim.

Hadlow College

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Employability Coordinator

Andrew was a fantastic trainer, his enthusiasm and knowledge on the subject got everyone involved and willing to participate and have a laugh together, which was great as we didn't all know each other to begin with. Andrew's little anecdotes of interesting studies and information relating to the training was fantastic. Very pleased!

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