Company Profile

Flight Centre are now one of the world's largest and most successful independent travel retailers and have more than 1,700 stores around the globe in the UK, Australia, New Zealand, South Africa, the USA and Canada.

Business Requirement

Flight Centre back office staff reported a wide spectrum of Excel abilities ranging from occasional, anxious, users to advanced and proficient "Excel gurus". Large amounts of data were being analysed by the company within Excel and consolidation of key skills were required for beginners while highlighting advanced features to those more comfortable with the application.

Solution

Separate courses were run allowing tailoring of the material to experience. Introductory courses boosted key skills of those reporting a degree of apprehension about the application, while advanced were walked through Pivot Table functionality, the usefulness of macros and finally a short introduction to the VBA design environment.

Benefits

Much reduction of Excel anxiety reported from beginner users accompanied by an increased confidance and awareness of advanced features from those on the Advanced course.