Communication Styles

Communication styles model
Identifying preferred styles
Adapting a style as required

Successful Communication Essentials

3 P's: Practice, Planning, Positive Thinking
Identifying and overcoming barriers to communication
Characteristics of an excellent communicator

Unspoken Communication

Active listening
Body language, tone
Building rapport

Positive Image

Ensuring your message is perceived as intended
Phasing your message appropriately
Meetings: making an impact

Personal Excellence

Neuro-Linquistic Programming (NLP)
Assertiveness
Persuasion skills

Training is held in our modern, comfortable, air-conditioned suites

Modern-spec IT, fully networked with internet access

"What do I get on the day?"

Learning tools

Breaks and timing

Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)

In-course handbook

Contains unit objectives, exercises and space to write notes

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

24 months access to trainers

Your questions answered by qualified trainers online.

Lunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

• Bloomsbury
• Limehouse
• Southwark

• On a public schedule at one of our
  London training venues.
• On-site at your company office UK wide
• Near-site, at a location close to you
• Tailored courses to your requirements
• Consultancy