Effective Communication Skills

Professional & Management Training

ILM Endorsed Training Courses

Management Training

Professional Development

Project Management

London and UK wide

1 day instructor-led workshop

Training formats available

on-site at your company office UK wide
closed group at one of our London training venues
near-site at a location close to you
bespoke one-to-one basis
tailored training courses to your requirements

Currently demand for public schedule is growing slowly and dates will be scheduled accordingly.

Who is this training course suitable for?

This course is suitable for anyone who needs to enhance their relationship with others, and present clear, positive messages in the workplace.

Benefits

At the end of this 1 day workshop, delegates will have gained the skills necessary to communicate clearly and confidently, achieve objectives through effective communication, persuade and influence, and improve workplace relationships.

Course Syllabus

Communication Styles
Communication styles model
Identifying preferred styles
Adapting a style as required

Successful Communication Essentials
3 P's: Practice, Planning, Positive Thinking
Identifying and overcoming barriers to communication
Characteristics of an excellent communicator

Unspoken Communication
Active listening
Body language, tone
Building rapport

Positive Image
Ensuring your message is perceived as intended
Phasing your message appropriately
Meetings: making an impact

Personal Excellence
Neuro-Linquistic Programming (NLP)
Assertiveness
Persuasion skills