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Terms and Conditions

The best terms available in the UK today (Thu 27 Nov)

Public Schedule bookings

Uniquely available
from Best STL

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Promotional courses: Rescheduling and cancellations as published online.

Last minute rescheduling available online.

Rescheduling and Cancellation Terms

We believe these to be the best terms in the UK by far. We will beat any better.


Confirmed booking with agreed dates15-11 working days before course10-6 working days before course5-0 working days before course5-0 working days before course: Last minute, online
List price courses:
Cancellation fee
50% 75% 100% 80%
Re-scheduling fee
25% 50% 60% 50%
Promotional courses:
Cancellation fee
100% 100% 100% 100%
Re-scheduling fee
25% 50% 60% 50%

For full details, see our Rescheduling and cancellations page.

On-site / Closed company / Consultancy bookings

Payment terms and conditions
  • Promotional rates are valid for payment received before the specified date; otherwise full list price will apply.
  • Payment is required prior to commencement of training courses or within 30 days of invoice date, whichever comes first.
  • Best STL will raise and issue an electronic invoice upon confirmation.
  • It is the booker's responsibility to ensure the invoice is sent to the appropriate party for payment.
  • Electronic invoices are legally binding and shall be governed by and interpreted in accordance with the law of England and Wales.
  • Should this invoice become overdue, we reserve the right to recover all costs relating to debt recovery.
  • Prices are valid for delivery within United Kingdom. International delivery pricing available on application.

Any commercial communications need to be directed solely to our commercial team by email, commercial@microsofttraining.net

Substitutions, transfers and cancellations by the client
  • Notice given in writing by the client to Best STL
NoticeRe-scheduling FeeCancellation Fee
More than 21 daysNo chargeNo charge
Between 20 and 11 days50%50%
Between 10 and 6 days75%75%
Less than 6 days75%100%

In relation to transfers, the client agrees that if a replacement booking is not confirmed within 7 days, then the full course fee shall become immediately due.

Payment Terms

Payment is required prior to commencement of services or within 30 days of invoice date, whichever comes first.

For credit card bookings, payment is required prior to commencement of training courses. Places are not secured unless payment has been made.

Should invoices become overdue, we reserve the right to recover all costs relating to debt recovery.



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United Kingdom