98.7% Of all customers recommend us, we're so confident about our results we publish all reviews and stats
View Live Stats View ReviewsTerms and Conditions - Resellers
Public Schedule bookings
Confirmed booking with agreed dates | 15-11 working days before course commencement | 10-6 working days before course commencement | 5-0 working days before course commencement |
---|---|---|---|
Cancellation fee | 50% | 75% | 100% |
Re-scheduling fee | 25% | 50% | 100% |
Pricing
Vouchers may be purchased to qualify for volume discounts. Our base level discount is 30% negotiable.
Bookings
All orders are placed on our low admin booking system. We do not accept provisional bookings and we do not cancel courses.
Payment Terms
As agreed with your Account manager.
On-site / Closed company / Consultancy bookings
- Promotional rates are valid for payment received before the specified date; otherwise full list price will apply.
- Payment is required prior to commencement of training courses or within 30 days of invoice date, whichever comes first.
- STL will raise and issue an electronic invoice upon confirmation.
- It is the booker's responsibility to ensure the invoice is sent to the appropriate party for payment.
- Electronic invoices are legally binding and shall be governed by and interpreted in accordance with the law of England and Wales.
- Should this invoice become overdue, we reserve the right to recover all costs relating to debt recovery.
- Prices are valid for delivery within United Kingdom. International delivery pricing available on application.
Any commercial communications need to be directed solely to our commercial team by email, commercial@microsofttraining.net
Clients, resellers and suppliers agree to not directly or indirectly recruit, solicit or attempt to induce any employee of STL to terminate his or her employment with the Company.
Substitutions, transfers and cancellations by the client
- Notice given in writing by the client to STL
Notice | Re-scheduling Fee | Cancellation Fee |
---|---|---|
More than 21 days | No charge | No charge |
Between 20 and 11 days | 50% | 50% |
Between 10 and 6 days | 75% | 75% |
Less than 6 days | 75% | 100% |
In relation to transfers, the client agrees that if a replacement booking is not confirmed within 7 days, then the full course fee shall become immediately due.