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1 day instructor-led workshop
Currently demand for public schedule is growing slowly and dates will be scheduled accordingly.
This course is for professionals who want to improve how they deal with colleagues, customers and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.
At the end of this course you will understand the role and impact of emotions in business interactions and relationships. You will learn how to manage and direct your own emotions so they better serve your needs. You will also learn how to improve the quality of your interactions with those around you through identifying and responding effectively to the emotions of others.
Understanding Emotions Managing your emotions |
The emotions of others The business context |
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