- delegate online support forum
Microsoft Office TrainingThe UK's Number 1 for Microsoft Office Training Sitemap add this page to your favourites/bookmarksBookmark page
 
view a printable version of this pagePrintable version
Plus One Google
Customer: Sign in
Delegate: Sign in
Trainer: Log in

Forum home » Improve the forum » - Delegate Online Support Forum FAQ

- Delegate Online Support Forum FAQ

resolvedResolved · Low Priority · Version Standard

replyReplyThu 23 Nov 2006, 10:34 Edited on Tue 1 May 2007, 16:19Trainer [Best said...

Delegate Online Support Forum FAQ

What is it?

An industry first: You can post a question related to your course and receive a response from a trainer within 24 hours!

How do I join?

If you've recently attended a training course and completed feedback, you will have an email with your log-in password.

If it's been some time since you took a course, or you've been invited to the forum, all you need is an email address.

Go to the support forum.

When can I expect a response to my question?

Our target response time is 24 hours, typically responses are within 4 hours of posting.

What does 'Resolved' mean?

Our trainers get asked a lot of questions. To help us monitor the currently active questions, we ask delegates to mark questions that have been successfully answered as 'resolved'.

Your query is automatically assumed to be resolved after a period of 5 days. However, if you need clarification or have a follow-up question, you can change the status back to 'unresolved'. Our trainers will then see that the forum post needs attention.

How long do I get support for?

Standard support is for 12 months after your course, other options are available.
HOWEVER, if you post a question within a week of attending your course, you get an additional 12 months support at no cost!
Also, for a limited time, ALL your friends and colleagues can also access the support forum, just use the 'refer a friend or colleague' tool on your log-in page.

What if I need help right now?

Whilst we aim to get back to you as soon as possible, we shall be introducing further support services to assist with more specific and urgent demands, we'll keep you posted.

I've got feedback on this service and would like to share it.

Great! We are always looking for ways to innovate and improve. Please post your feedback to the Improve the forum thread.

We look forward to welcoming you and answering your Support Forum questions soon.

Regards
The delegate support team

For upcoming training course dates see: Pricing & availability

article

Word Proves OpenType Really Is The Font Of All Knowledge

The good, the bad or the ugly? Is this really what many of us think when we look through the vast list of typefaces available before deciding on which one to opt for? Choosing a typeface can feel a bit like trial and error, but with Word 2010 OpenType, it's now easier to understand what works and what can work with an extra tweak when it comes to typography.

» Article: Word courses london

forum postIs there a difference between using [] and ()?

» Forum post: Expression Builders

hint tipIf you want to undo more than the last change to the image, press control alt z and this will keep stepping you back every time you press this key combination.

» Tip: Photoshop multiple undo's


Rate this page:
2.2/5 (213 votes cast)
Accredited Training Provider: Institute of IT Training Institute of Leadership and Management - Certified Courses
Microsoft Certified Partner
Security Seal verified by visa, mastercard securecard

Mini sitemap. These are the main areas of our web site. Full sitemap.

Management training

Professional Skills courses
Project Management Course London
Project Management Courses London
Project Management Training London
Project Management Training
Project Seminar
Project Seminars
Time Management Course London
Time Management London
Time Management Courses London
Time Management Training London
Introduction to Finance course
Assertiveness Skills course
Effective Communications Skills training
Presentation Skills London

Training Formats

Public scheduled courses
On-site training
Closed company courses

Consultancy
Application Development

Blogs

Excel Training
MS Project Training
Microsoft Training Blog

Version differences

Office 2010 vs 2007
MS Project version differences

Training Information

London Computer Training
Computer Training London
Docklands Training Courses
Docklands Training London

Training venues London
Client list
FAQ
Pricing and availability
Course details / Syllabus

Training Articles
Training Information

Microsoft training

Microsoft Office training
& IT Applications

Microsoft Project training
Microsoft Outlook training
Microsoft Powerpoint training
Microsoft Word training
MS Project courses
MS Project training
Outlook courses
PowerPoint courses
PowerPoint training
VBA courses
Word courses
Microsoft.training
(more...)

Excel Training

Excel courses
Excel Training Courses Medway
Autonumber in Excel
Microsoft Excel training
Basic Excel Courses
Basic Excel Course
Basic Excel Training

Interested in MS Access training?

Access courses
Microsoft Access training
Microsoft access courses
Microsoft training access course
Microsoft+access+training
Access courses in london

Training provider

Training providers
IT training companies
IT training providers
Management Training providers
Management Training provider

Event history, feedback results
Events in 2012 · 2011 · 2010 · More

See also

Crystal Reports training