Instructor-led training -
Request a callback

We'll call during UK business hours

Name:
Number:
0207 987 3777
STL

Assertiveness at Work Training CourseAssertiveness at Work Training Course

Professional Development London and UK wide

2 days from £762 List price £950

Course rating
4.6 stars - based on 553 reviews

View syllabus »

Benefits

At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

How to book

Live 12+ month schedule

On-site / Closed company:

60 second quote

Need help or advice?

Enter your name/number and we will call you back

We'll call during UK business hours

Name:
Number:

92 Professional Development events in the next 12 months, live dates & pricing here

Next: Syllabus »

Who is this course for?

This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

Benefits

At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

Course Syllabus

Assertiveness in context

The behaviour triangle
Submissive / Aggressive characteristics
What is Assertiveness?
Triggers and responses

Assertiveness and us

Our assertive rights
How others see us
Body language
What we say, how we say it

Assertiveness in action

Planning ahead
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation
Assertiveness tools

The work context

Making choices, taking control
Action planning

Next: Dates »

What you get

Training room

Qualified trainers

Training is held in our modern, comfortable, air-conditioned suites

Modern-spec IT, fully networked with internet access

"What do I get on the day?"

LunchLunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

Breaks and TimingsBreaks and timing

Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)

RefreshmentsRefreshments

Available throughout the day:

  • Hot beverages
  • Clean, filtered water
  • Biscuits

Learning tools

In-course handbookIn-course handbook

Contains unit objectives, exercises and space to write notes

24 months forum access24 months access to trainers

Your questions answered by qualified trainers online.

Next: Formats »

Training Formats & Services

Next: Why us? »


Microsoft Certified Partner Institute of Leadership and Management - Certified Courses Learning and Performance Institute - Accredited Training Provider Security Seal verified by visa, mastercard securecard

Connect with us: Google+ · Facebook · Twitter · LinkedIn · Pinterest

2nd Floor, CA House, 1 Northey Street
Limehouse Basin, London, E14 8BT
United Kingdom

info@microsofttraining.net

Resources