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Assertiveness at Work

London and UK wide

2 day instructor-led workshop

Training formats available

Currently demand for public schedule is growing slowly and dates will be scheduled accordingly.

Who is this training course suitable for?

This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

Benefits

At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

Course Syllabus

Assertiveness in context
The behaviour triangle
Submissive / Aggressive characteristics
What is Assertiveness?
Triggers and responses

Assertiveness and us
Our assertive rights
How others see us
Body language
What we say, how we say it

Assertiveness in action
Planning ahead
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation
Assertiveness tools

The work context
Making choices, taking control
Action planning


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