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Assertiveness at Work

London and UK wide

Workshop 2 day instructor-led. Courses never cancelled: Guaranteed. From £399 (list price £950)

Training formats available

Who is this training course suitable for?

This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

Benefits

At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

Course Syllabus

Assertiveness in context
The behaviour triangle
Submissive / Aggressive characteristics
What is Assertiveness?
Triggers and responses

Assertiveness and us
Our assertive rights
How others see us
Body language
What we say, how we say it

Assertiveness in action
Planning ahead
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation
Assertiveness tools

The work context
Making choices, taking control
Action planning

Public Schedule - Pricing and Availability

Assertiveness at Work 2 day course Onsite/Closed Quote
Date Location Places
available
Book Next place rate (£) List
price
Pay by
Card
Pay by
Invoice
Tue 6 + Wed 7 Mar 2012 Southwark 0 FULL    £950
Tue 1 + Wed 2 May 2012 Limehouse 10 Book now £430 £440£950
Tue 31 Jul + Wed 1 Aug 2012 Southwark 10 Book now £399 £409£950
Wed 28 + Thu 29 Nov 2012 Bloomsbury 10 Book now £399 £409£950
Tue 8 + Wed 9 Jan 2013 Bloomsbury 10 Book now £399 £409£950

article

The Fine Line Between Assertiveness And Aggression

Had assertiveness training? Beware of over-using your new-found skills and tipping the balance into aggression. Here are some signs that you might have overstepped the mark, and how to rein in your own assertiveness so it doesn't become counter-productive to your business life...

» Article: Assertiveness at work

forum postCan you confirm that this was setting a time limit on how long to do a task in

» Forum post: Timeboxing

article

Managing Cashflow: How To Ensure Your Money Is Circulating Effectively

The way that cash flows in and out of your business is comparable to breathing. In effect, cash is the oxygen which fuels a business and keeps it running. It is the prime indicator of business health. A business can only survive for a while without any profits or sales so read this article to ensure that you are never at a loss and always at a gain.

» Article: Finance for non financial managers training london


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