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ILM Endorsed Courses
96 Professional Development events in the next 12 months, live dates & pricing here |
Who is this course for?
This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
Objectives
At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.Course Syllabus
Assertiveness in context The behaviour triangle Assertiveness and us Our assertive rights | Assertiveness in action Planning ahead The work context Making choices, taking control |
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| Version | Date | Location | Places available |
Book | Next place rate (£) | List price |
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|---|---|---|---|---|---|---|---|---|---|
| Pay by Card |
Pay by Invoice |
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| Standard | Thu 30 + Fri 31 May 2013 | Limehouse | 0 | FULL | £950 | ||||
| Standard | Mon 24 + Tue 25 Jun 2013 | Bloomsbury | 0 | FULL | £950 | ||||
| Standard | Tue 30 + Wed 31 Jul 2013 | Bloomsbury | 10 |  |
£430 | £440 | £950 | ||
| Standard | Wed 14 + Thu 15 Aug 2013 | Bloomsbury | 10 | |
£430 | £440 | £950 | ||
| Standard | Thu 12 + Fri 13 Sep 2013 | Southwark | 10 | |
£399 | £409 | £950 | ||
| Standard | Wed 9 + Thu 10 Oct 2013 | Bloomsbury | 10 | |
£399 | £409 | £950 | ||
| Standard | Thu 31 Oct + Fri 1 Nov 2013 | Limehouse | 10 | |
£399 | £409 | £950 | ||
| Standard | Mon 23 + Tue 24 Dec 2013 | Bloomsbury | 10 | |
£399 | £409 | £950 | ||
| Standard | Tue 7 + Wed 8 Jan 2014 | Limehouse | 10 | |
£399 | £409 | £950 | ||
| Standard | Mon 10 + Tue 11 Feb 2014 | Southwark | 10 | |
£399 | £409 | £950 | ||
| Standard | Mon 17 + Tue 18 Mar 2014 | Bloomsbury | 10 | |
£399 | £409 | £950 | ||
| Standard | Thu 29 + Fri 30 May 2014 | Limehouse | 10 | |
£399 | £409 | £950 | ||
| Standard | Mon 23 + Tue 24 Jun 2014 | Bloomsbury | 10 | |
£399 | £409 | £950 | ||
| Standard | Wed 13 + Thu 14 Aug 2014 | Bloomsbury | 10 | |
£399 | £409 | £950 | ||
What you get
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Training is held in our modern, comfortable, air-conditioned suites Modern-spec IT, fully networked with internet access |
"What do I get on the day?" |
Learning tools |
 Breaks and timingCourses start at 9:30am. |
 In-course handbookContains unit objectives, exercises and space to write notes |
 RefreshmentsAvailable throughout the day:
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 24 months access to trainersYour questions answered by qualified trainers online. |
 LunchLunch is provided at a local restaurant or pub. Browse the sample menus: |
Training Formats & Services
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Some reasons why thousands of businesses trust us
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Some of our clients:
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