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Assertiveness at Work Training CourseAssertiveness at Work Training Course

Professional Development London and UK wide

2 days from £940 List price £950

Course rating
4.6 stars - based on 568 reviews

Benefits

At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

82 Professional Development events in the next 12 months, live dates & pricing here

Next: Syllabus »

Who is this course for?

This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

Benefits

At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

Course Syllabus

Assertiveness in context

The behaviour triangle
Submissive / Aggressive characteristics
What is Assertiveness?
Triggers and responses

Assertiveness and us

Our assertive rights
How others see us
Body language
What we say, how we say it

Assertiveness in action

Planning ahead
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation
Assertiveness tools

The work context

Making choices, taking control
Action planning

Next: Dates »

What you get

Training room

Qualified trainers

Training is held in our modern, comfortable, air-conditioned suites

Modern-spec IT, fully networked with internet access

"What do I get on the day?"

LunchLunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

Breaks and TimingsBreaks and timing

Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)

RefreshmentsRefreshments

Available throughout the day:

  • Hot beverages
  • Clean, filtered water
  • Biscuits

Learning tools

In-course handbookIn-course handbook

Contains unit objectives, exercises and space to write notes

24 months forum access24 months access to trainers

Your questions answered by qualified trainers online.

Next: Formats »

Training Formats & Services

Next: Why us? »

Testimonials

Cameron
Marketing Co-ordinator

Assertiveness at Work
Great course, venue a location easy to find with great directions offered.
Very skilled and knowledgeable trainer and some great techniques
Many Thanks
Shell Upstream INt BV
Technical Associate

Assertiveness at Work
Andrew was a very knowledgeable and enthusiast trainer . I found the course content an total eye opener and now feel I can very easily and quickly use all the pointers & information that was provided & very well explained by Andrew.
It was one of the best professional skills courses I have attended, and would recommend anybody who feels they need to be more assertive, both in a home or work situation to attend.
I could easily have spend another few days on this course if it was provided, at it was both educational & very interesting

More testimonials

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