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Assertiveness at WorkAssertiveness at Work

London and UK wide

2 days from £399 List price £950

Instructor-led workshop

Courses never cancelled: Guaranteed

Course rating:
4.6 stars - based on 304 reviews

Benefits

At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

96 Professional Development events in the next 12 months, live dates & pricing here


Who is this course for?

This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

Objectives

At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

Course Syllabus

Assertiveness in context

The behaviour triangle
Submissive / Aggressive characteristics
What is Assertiveness?
Triggers and responses

Assertiveness and us

Our assertive rights
How others see us
Body language
What we say, how we say it

Assertiveness in action

Planning ahead
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation
Assertiveness tools

The work context

Making choices, taking control
Action planning

Assertiveness at Work 2 day course Onsite/Closed Quote
Version Date Location Places
available
Book Next place rate (£) List
price
Pay by
Card
Pay by
Invoice
Standard Thu 30 + Fri 31 May 2013 Limehouse 0 FULL    £950
Standard Mon 24 + Tue 25 Jun 2013 Bloomsbury 0 FULL    £950
Standard Tue 30 + Wed 31 Jul 2013 Bloomsbury 10 Book now £430 £440£950
Standard Wed 14 + Thu 15 Aug 2013 Bloomsbury 10 Book now £430 £440£950
Standard Wed 4 + Thu 5 Sep 2013 Southwark 10 Book now £950 £950£950
Standard Thu 12 + Fri 13 Sep 2013 Southwark 10 Book now £399 £409£950
Standard Thu 26 + Fri 27 Sep 2013 Southwark 10 Book now £950 £950£950
Standard Wed 9 + Thu 10 Oct 2013 Bloomsbury 10 Book now £399 £409£950
Standard Mon 21 + Tue 22 Oct 2013 Bloomsbury 10 Book now £950 £950£950
Standard Thu 31 Oct + Fri 1 Nov 2013 Limehouse 10 Book now £399 £409£950
Standard Thu 21 + Fri 22 Nov 2013 Limehouse 10 Book now £950 £950£950
Standard Mon 23 + Tue 24 Dec 2013 Bloomsbury 10 Book now £399 £409£950
Standard Thu 2 + Fri 3 Jan 2014 Bloomsbury 10 Book now £950 £950£950
Standard Tue 7 + Wed 8 Jan 2014 Limehouse 10 Book now £399 £409£950
Standard Tue 21 + Wed 22 Jan 2014 Limehouse 10 Book now £950 £950£950
Standard Mon 10 + Tue 11 Feb 2014 Southwark 10 Book now £399 £409£950
Standard Mon 17 + Tue 18 Mar 2014 Bloomsbury 10 Book now £399 £409£950
Standard Thu 29 + Fri 30 May 2014 Limehouse 10 Book now £399 £409£950
Standard Mon 23 + Tue 24 Jun 2014 Bloomsbury 10 Book now £399 £409£950

What you get

Training room

Training is held in our modern, comfortable, air-conditioned suites

Modern-spec IT, fully networked with internet access

"What do I get on the day?"

Learning tools

Breaks and TimingsBreaks and timing

Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)

In-course handbookIn-course handbook

Contains unit objectives, exercises and space to write notes

RefreshmentsRefreshments

Available throughout the day:

  • Hot beverages
  • Clean, filtered water
  • Biscuits
24 months forum access24 months access to trainers

Your questions answered by qualified trainers online.

LunchLunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

Training Formats & Services

Some of our clients:

London 2012 Special Olympics Great Britain BBC
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UK Sport Transport for London Virgin Media Television
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Ricoh Europe plc City of Westminster Monsoon Accessorize Ltd
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Barclays PLC Ocado DHL
83 delegates 27 delegates 42 delegates
100% would
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Flight Centre BP plc Marriott International
33 delegates 86 delegates 29 delegates
97% would
recommend us
100% would
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Hilton Hotels Corporation The Capita Group Plc Westmill foods
27 delegates 61 delegates 56 delegates
100% would
recommend us
100% would
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Macmillan Publishers Ltd EasyJet Sony Europe
41 delegates 16 delegates 25 delegates
98% would
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100% would
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100% would
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Learning and Skills Network markit Carphone Warehouse
28 delegates 79 delegates 10 delegates
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100% would
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