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2 day instructor-led workshop
Currently demand for public schedule is growing slowly and dates will be scheduled accordingly.
This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
At the end of this two day practical course delegates will be equipped to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.
Assertiveness in context Assertiveness and us |
Assertiveness in action The work context |
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